Privacy Policy

This Privacy Policy explains how Truvro collects, uses, stores and discloses personal information collected through this website and related communications.

Truvro is an Australian fintech infrastructure company focused on post-event evidence readiness in regulated payment environments.

This website is designed to provide public, problem-led information about post-event evidence readiness and to allow visitors to request briefings, submit enquiries or express interest in design partner discussions.

This Privacy Policy applies to personal information collected through:

• this website;
• contact forms;
• problem brief requests;
• executive problem brief requests;
• regulatory briefing requests;
• investor briefing requests;
• design partner interest forms;
• email communications;
• LinkedIn or other business contact initiated through the website; and
• related direct communications with Truvro.

This Privacy Policy does not apply to third-party websites or platforms that may be linked from this website.

Truvro may collect personal information that you voluntarily provide, including:

• name;
• work email address;
• organisation;
• role or title;
• area of responsibility;
• institution type;
• area of interest;
• preferred briefing type;
• design partner interest;
• message or enquiry content; and
• any other information you choose to submit.

Truvro may also collect limited technical information about how visitors use the website, including:

• IP address;
• browser type;
• device type;
• approximate location;
• referring website;
• pages viewed;
• time and date of visit;
• website interaction data; and
• form submission metadata.

This information may be collected through website hosting, analytics, security, form processing, email or customer relationship management tools.

Truvro does not seek to collect sensitive personal information through this website.

You should not submit confidential bank information, payment records, transaction data, customer records, disputed case files, identity documents, legal advice, regulator correspondence or commercially sensitive information through public website forms.

Truvro may collect personal information when you:

• visit the website;
• submit a contact form;
• request a problem brief;
• request an executive, regulatory or investor briefing;
• express interest in becoming a design partner;
• email Truvro;
• contact Truvro through LinkedIn or other public business channels;
• participate in a direct discussion with Truvro; or
• otherwise provide information to Truvro.

We may also collect information automatically through cookies, analytics tools or similar technologies.

Truvro may collect and use personal information to:

• respond to enquiries;
• provide requested briefings or materials;
• assess design partner interest and suitability;
• arrange meetings or direct discussions;
• understand the types of organisations and roles engaging with Truvro;
• improve website content, navigation and user experience;
• maintain website security;
• manage contact records;
• conduct legitimate business development and market validation activities;
• communicate with stakeholders about related matters;
• comply with legal obligations; and
• protect Truvro's rights, interests and systems.

Truvro does not use public website forms to collect live payment data, bank customer data, transaction records, dispute files or regulated institutional records.

If you request a problem brief, executive problem brief, regulatory briefing, investor briefing or other material, Truvro may use your contact details to provide the requested material or arrange a related discussion.

Any briefing provided by Truvro is for general industry discussion only. It does not constitute legal, regulatory, compliance, technical, financial, investment or procurement advice.

Truvro may decide whether to provide requested briefing materials and may update, withdraw or decline to provide materials at any time.

If you submit a design partner enquiry, Truvro may use the information provided to assess whether a direct discussion may be appropriate.

Submitting a design partner enquiry does not create:

• a partnership;
• a customer relationship;
• a pilot arrangement;
• a procurement process;
• a confidentiality agreement;
• an exclusivity arrangement; or
• any obligation on Truvro to proceed.

Any design partner, pilot, technical, commercial or confidential engagement would be subject to separate review, suitability assessment, confidentiality arrangements and written agreement.

If you submit an enquiry or request information from Truvro, we may contact you about related matters, including briefings, design partner discussions, company updates or relevant industry information.

You can ask Truvro to stop sending non-essential communications at any time by contacting hello@truvro.com or by using any unsubscribe function included in a communication.

Truvro will seek to comply with applicable Australian electronic marketing requirements.

The website may use cookies, analytics tools or similar technologies to understand website usage and improve performance.

These tools may collect information such as:

• pages visited;
• time spent on the website;
• referring websites;
• browser and device type;
• approximate location; and
• interaction with website forms or buttons.

You can usually adjust your browser settings to refuse or limit cookies. Some website functionality may not work as intended if cookies are disabled.

Truvro may disclose personal information to:

• Truvro personnel who need the information to respond to your enquiry;
• service providers that support website hosting, analytics, email, forms, CRM, security or business operations;
• professional advisers, including legal, accounting, corporate or technical advisers;
• potential investors, partners or advisers where appropriate and lawful;
• regulators, law enforcement bodies or courts where required or permitted by law; and
• other parties with your consent.

Truvro does not sell personal information to advertisers.

Some of Truvro's service providers may store or process information outside Australia.

Where personal information is disclosed to overseas service providers, Truvro will take reasonable steps to ensure that the information is handled consistently with this Privacy Policy and applicable privacy obligations.

Because Truvro may use cloud-based services, information submitted through website forms, analytics tools, CRM systems or email services may be processed or stored in Australia or overseas.

Truvro takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification and disclosure.

Security measures may include access controls, secure service providers, account authentication, system monitoring and reasonable operational safeguards.

However, no website, email system, cloud service or internet transmission is completely secure.

You should not submit confidential, sensitive or regulated institutional information through public website forms.

Truvro may retain personal information for as long as reasonably necessary to:

• respond to enquiries;
• provide requested materials;
• manage business and stakeholder relationships;
• assess design partner interest;
• maintain business records;
• comply with legal obligations;
• resolve disputes;
• protect Truvro's rights and interests; and
• support legitimate business development and market validation activities.

When personal information is no longer required, Truvro will take reasonable steps to delete, de-identify or securely archive it, subject to legal, operational and record-keeping requirements.

You may contact Truvro to request access to personal information we hold about you or to request correction of inaccurate, incomplete or outdated information.

Truvro may need to verify your identity before responding.

In some circumstances, Truvro may refuse access or correction where permitted by law. If this occurs, Truvro will provide reasons where appropriate.

If you have a privacy question, concern or complaint, contact Truvro at:

Email: hello@truvro.com

Please include enough information for Truvro to understand and respond to your concern.

Truvro will aim to respond within a reasonable period.

If you are not satisfied with Truvro's response, you may have the right to contact the relevant privacy regulator.

This website may contain links to third-party websites, reports, public materials, regulator pages, industry publications or social media platforms.

Truvro is not responsible for the privacy practices, content, security or accuracy of third-party websites.

You should review the privacy policies of any third-party websites you visit.

This website is intended for business, institutional, regulatory, investor and professional audiences.

Truvro does not knowingly collect personal information from children through this website.

Truvro may update this Privacy Policy from time to time.

The updated version will be published on this page with a revised effective date.

Your continued use of the website after changes are published indicates that you have read the updated Privacy Policy.

For privacy questions, access or correction requests, or concerns about how Truvro handles personal information, contact:

Truvro
Email: hello@truvro.com
Website: www.truvro.com